Jabra Direct

Jabra Direct makes sure that your headset always has the latest firmware, guaranteeing you’ll have the most up-to-date features, bug fixes and easy access to compatibility updates. With the user-friendly Direct Dashboard, staying current has never been easier.

Release notes for Jabra Direct

Release version: 4.0.8560 for Windows
Release date: June 23, 2020

Details

• New feature: improved and integrated firmware updater for Windows
• Improved: product settings depended on each other (Windows only)
• Performance and stability improvements (Windows only)

RELEASE HISTORY


Release version: 4.0.6933 for Windows, 4.0.6820 for macOS
Release date: March 13, 2020

Details

• New feature: Jabra PanaCast preview feature (Windows and macOS) 
• Improved: Avaya IX Workplace plugin update to fix an issue when call arrives on multiple phones (Windows).
• Improved: BroadSoft softphone integration (Windows)
• Performance and stability improvements


Release version: 4.0.6464 for Windows, 4.0.6464 for macOS
Release date: January 27, 2020

Details• New feature: Ability to save/reset Image Quality settings for Jabra PanaCast.
• New feature: Option to choose between Instant Zoom, Natural Zoom or Off for Jabra PanaCast.
• Performance and stability improvements


Release version: 4.0.6206 for Windows, 4.0.6206 for macOS
Release date: December 17, 2019

Details
 • New feature: added product information section for Jabra PanaCast
• New feature: new Camera Adjustment panel to access the Jabra PanaCast settings for Image quality and Camera Adjustments in Jabra Direct main window (settings are available if Jabra Direct icon is disabled in system tray)
• Updated feature: enhanced Jabra PanaCast settings for Image Quality by adding the corresponding numerical value for the given image setting
• Updated: support for Avaya IX workplace Softphone (Windows only)
• Performance and stability improvements


Release version: Windows - 4.0.5484, macOS - 4.0.5485
Release date: October 01, 2019

*** Please upgrade to this version if you use Jabra Direct 2.0 in a proxy setup.***

Details

  • Fix: Due to a security weakness in Proxy environments, we have decided to remove support of Proxy in Jabra Direct 2.0. Please reach out to support portal for guidance on resolution and alternatives.


Release version: Windows - 4.0.5390, macOS - 4.0.5389
Release date: September 11, 2019

Details

  • Updated: Microsoft Teams application is visible in Jabra Direct UI (Windows) 

  • Updated: Zoom Meetings application is supported by Jabra Direct (Windows)

  • Updated: NPS module (Windows, Mac)

  • Performance and stability improvements


Release version: Windows - 4.0.5230, macOS - 4.0.5219
Release date: August 15, 2019

Details

  • New feature: This release introduce support for Jabra PanaCast video solution. With Jabra Direct user can perform runtime setting changes to e.g. lighting and view conditions.

  • Feature of disabling/enabling built-in Microphone is available as well. 

  • Lastly, Firmware update both from Local file and Cloud - of Jabra PanaCast is supported in Jabra Direct.

  • Fixed: Issue with Applocker not being able to whitelist Jabra Direct application

  • Performance and stability improvements

New supported products

  • Jabra Panacast


Release version: Windows - 4.0.4873, macOS - 4.0.4843
Release date: June 21, 2019

Details

  • Fixed: Various UI issues

  • Fixed: An installation issue on certain Windows 10 feature versions.

  • Updated: Engage 75 Time Synchronization is set to OFF after re-attaching the device

  • Performance and stability improvements


Release version: Windows - 4.0.4380, macOs - 4.0.4381
Release date: March 11, 2019

Details

  • New feature: added proxy support - in some cases the proxy access require a password and user name for access through the proxy server

  • New feature: We now support on-prem deployment of Jabra Direct and Jabra Xpress – more info here: Install Docker Containers with firmware, settings, device images, and front & back end solution to manage Jabra devices: https://hub.docker.com/r/gnaudio/jabra-xpress-frontend

  • Updated: user interface and related text

  • Fixed: Jabra Direct did not open after rebooting the computer

  • Fixed: Jabra Evolve 75 - issue updating the firmware using Jabra Link 370

  • Performance and stability improvements


Release version: 4.0.3913
Release date: January 16, 2019

Details

  • Updated: Jabra Engage 65/75 – uploading personal ringtone is now supported in all formats including .wav and MP3 files

  • Fixed: Jabra Engage 75 - base clock is not synchronized with computer clock

  • Fixed: Jabra Xpress - locked settings can still be changed

  • Fixed: Jabra devices may be shown multiple times

  • Fixed: Jabra Engage 75 - settings are not displayed after having been applied in Jabra Xpress

  • Fixed: Jabra Engage 75 - settings in Jabra Direct and Jabra Xpress are not aligned

  • Fixed: Jabra Link 370 - some settings disappear after restoring to default settings (macOS only)

  • Fixed: Jabra Engage 50 - settings are missing when on a call

  • Fixed: UI and text issues

  • Performance and stability improvements


Release version: 4.0.3579
Release date: December 03, 2018

Details

  • Jabra Evolve 65t


Release version: 4.0.3541
Release date: October 30, 2018

Details

  • Fixed: Incorrect audio bandwidth set for Jabra Engage 65/75

  • Fixed: Incorrect time for base Powernap for Jabra Engage 65/75

  • Performance and stability improvements


Release version: 4.0.3518
Release date: October 16, 2018

Details

  • Known issue: upload of image or ringtone with Jabra Engage 65 is supported in default format only.

  • Known issue: upload of image or ringtone with Jabra Engage 75 is supported in default format only.

Supported OS

  • Windows 7, 8, 8.1 and 10

  • macOS 10.11-10.14

Unsupported devices

  • Jabra UC Voice 150, 250, 550 & 750 (version A is still supported)

Unsupported OS

  • Windows XP

NOTE: Windows users: from October 16, 2018 Jabra Direct 2.0 (version 4.x or newer) replaces Jabra Direct (version 3.x or earlier). When installing Jabra Direct 2.0 the previously installed version of Jabra Direct is uninstalled.

MacOS users: from October 16, 2018 Jabra Direct 2.0 (version 4.x or newer) replaces Suite for Mac (version 2.x or earlier).

Read more here www.jabra.com/direct

The following devices are currently not supported. Support is expected in Q4 2018.

  • Jabra GN2000 USB

  • Jabra GO 6400 Series

  • Jabra Link 220

  • Jabra Link 260

  • Jabra Link 280

  • Jabra Link 350

  • Jabra Pro 925

  • Jabra Link 30, 32, 33, 41, 43, 44

  • Jabra Evolve 20 (selected versions are unsupported. Contact Jabra Enterprise Support for further information)


Release version: 3.12.1955
Release date: April 03, 2018

Details

  • Jabra Engage 65, 75

New features and enhancements:

  • Speak 410 – support for Smart button

  • Evolve 75e

  • Answer incoming calls when separating earbuds

  • Wired USB audio setting – charging cable functions as audio cable

  • Vibration setting – additional option

  • Single connect during calls - closes all other connections during a call and reestablishes them when the call has ended

  • Help text updates

  • Various stability and performance improvements

System requirements and compatibility:

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct


Release version: 3.11.1724.0
Release date: February 28, 2018

Details

  • Jabra Speak 510 - support for Smart button

  • Jabra Speak 810 - support for Bluetooth over-the-air (OTA) firmware updates

  • Jabra Evolve 65/Jabra Evolve 75 - "Connected mobile phone" setting is displayed only when connected using Bluetooth

  • Microsoft Skype for Business integration - support for Do-Not-Disturb (DND) state

System requirements and compatibility:

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct


Release version: 3.10.1383.0
Release date: December 15, 2017

Details

  • Jabra Evolve 75e

New features and enhancements:

  • Minor (CSR) fix when used with Windows 10

  • Other small bug fixes

System requirements and compatibility:

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct


Release version: 3.9.1042.0
Release date: September 06, 2017

Details

  • Jabra Evolve 20SE

New features and enhancements:

  • Minor update to Jabra Firmware updater

  • Minor bug fixes 

System requirements and compatibility:

See the Jabra Direct datasheet on https://www.jabra.com/software-and-services/jabra-direct

Note: This update is requried to update Jabra Speak 710 to version 1.28.


Release version: 3.8.689.0
Release date: May 15, 2017

Details

  • Jabra Evolve 75

New features and enhancements:

  • The “PC audio link” control feature (available only for Jabra Bluetooth devices connected via Jabra Link 360/370) has been extended to have two sub settings in the Jabra Direct Dashboard

    • “PC audio link” for audio only

    • “PC communication link” for audio and communication presence

  • "Accept incoming call on undock" setting added for Jabra Pro 9400

  • Various stability and performance improvements


Release version: 3.7.604
Release date: April 03, 2017

Details

  • Jabra Speak 710

  • Jabra Link 370

Enhancements:

  • Minor improvements and bug fixes.

System requirements and compatibility:

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct


Release version: 3.6.473
Release date: March 01, 2017

Details

  • Avaya Equinox 3.0 or later

System requirements and compatibility:

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct


Release version: 3.6.361.0
Release date: January 11, 2017

Details

  • Support for Preferred Softphone setting managed from Jabra Xpress

  • Support for Noise at Work setting for:

    • Jabra Evolve 20, 30, 30 II, 40, 65, 80

    • Jabra Stealth UC

  • Feedback option – users can rate and comment on their experience with Jabra products

Improved softphone integration:

  • CounterPath Bria

  • CounterPath X-Lite

Improved support for Jabra audio device:

  • Jabra Pro 9450: update to the mute functionality

System requirements and compatibility:

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct


Release version: 3.5.15371
Release date: October 14, 2016

Details

  • Minor improvements

System requirements & Compatibility:

See the Jabra Direct datasheet on http://www.jabra.com/software-and-services/jabra-direct


Release version: 3.5.14526
Release date: September 02, 2016

Details

New Jabra audio devices supported:

  • Jabra Evolve 30 II (support for settings and firmware updates)

Improved softphone integration for:

  • Broadsoft UC-One and re-branded UC-One variants

  • NEC SP350

Jabra Direct User Interface improvements:

  • Firmware update simplified

  • Device language selection improved in Settings 

  • Better display and management of Bluetooth connected headsets

  • Settings view improved

  • Previously connected devices now optionally displayed in Direct Dashboard 


Release version: 3.4.13140
Release date: April 14, 2016

Details

New Jabra audio devices supported:

  • Jabra Biz 1500

  • Name Tag setting feature added for Jabra Link 230 & 260

Improved softphone integration for:

  • Avaya Communicator for Lync & Skype for Business (driver enhancement regd. detection)

  • CounterPath Bria (detection and management of Bria softphones branded by other companies)

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet


Release version: 3.3.12731
Release date: January 18, 2016

Details

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)

  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra Pro 9400: Added "Ultra Low Power" setting

  • Jabra Pro 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet


Release version: 3.2.11229
Release date: October 01, 2015

Details

New Jabra audio devices supported:

  • Jabra Speak 810

Improved softphone integration for:

  • Cisco IP Communicator (driver enhancements and bug fixes)

  • Cisco Jabber & Cisco UC Integration for Microsoft Lync (driver enhancements and bug fixes)

  • IBM Sametime (driver enhancements and bug fixes)

Jabra Direct enhancements

  • Various stability improvements

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet


Release version: 3.1.10355
Release date: June 19, 2015

Details

New Jabra audio devices supported:

  • Jabra Biz 2400 II USB

  • Jabra Link 860

  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra Biz2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)

  • Jabra Pro 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above

  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)

  • Microsoft Lync (renamed to Skype for Business)

  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.

  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)

  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: https://www.jabra.com/pcsuite


Release version: 3.0.10078.0
Release date: March 13, 2015

Details

  • All-new User Interface with simple design and focus on the audio device(s) available

  • Improved for touchscreen usage

  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call

  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable

  • Simplified settings control to improve the personalization of attached audio device(s)

  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)

  • Built-in help information (mouse-over shows help text)

  • Improved support information, including the ability to generate Diagnostic Report

NOTICE: BY APRIL 13TH 2015 JABRA DIRECT REPLACES JABRA PC SUITE


Release version: 2.17.9970
Release date: December 13, 2015

Details

  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater

  • Various stability and performance improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide:http://www.jabra.com/pcsuite


Release version: 2.16.9388
Release date: December 01, 2014

Details

  • BroadSoft UC-One softphone

  • BroadSoft based softphones variants (branded under other names, though often including ‘UC-One’)

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra Evolve 30 product support in Jabra Control Center

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.15.8937
Release date: October 10, 2014

Details

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes) 

New features and enhancements:

  • Jabra Evolve 20, 40, 65 and 80 product support in Jabra Control Center 
    (Evolve 40 and 80 connects via and shows as Evolve Link controller)

  • Jabra Link 230 and 260 product support in Jabra Control Center

  • Jabra Link 14201-41 product support in Jabra Firmware Updater 
    (Jabra Link 14201-41 shows as Link 14201-33/41) 

  • Jabra PC Suite SDK version 1.6 (Evolve features supported)
    (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.15.8842
Release date: October 06, 2014

Details

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra Evolve 20, 40, 65 and 80 product support in Jabra Control Center (Evolve 40 and 80 connects via and shows as Evolve Link controller)

  • Jabra Link 230 and 260 product support in Jabra Control Center

  • Jabra Link 14201-41 product support in Jabra Firmware Updater (Jabra Link 14201-41 shows as Link 14201-33/41) 

  • Jabra PC Suite SDK version 1.6 (Evolve features supported)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.14.5888
Release date: April 11, 2014

Details

  • Counterpath Bria softphone version 3.5 or above

  • Cisco Jabber softphone version 9.6 or above

New features and enhancements:

  • Jabra Motion Office product support in Jabra Control Center

  • Jabra Link 265 new Audio Protection Setting product support in Jabra Control Center

  • Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.13.4910
Release date: January 20, 2014

Details

  • ShoreTel 14 softphone

  • IBM Sametime 9 softphone

  • IBM Sametime softphone client embedded in Lotus Notes

Improved integration for:

  • NEC softphone (driver enhancements and bug fixes)

  • Avaya softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra Pro 925 and 935 product support in Jabra Control Center

  • Jabra Dial 550 product support in Jabra Control Center

  • Jabra Biz 2300 product support in Jabra Control Center

  • Jabra Pro 9400 ValuePack 4 product support in Jabra Control Center

  • Jabra Link 265 product support in Jabra Control Center

  • Various stability improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.12.3884
Release date: September 18, 2013

Details

  • Cisco Jabber 9.2.2 (Driver Enhancements and Bug fixes)

  • Microsoft Lync (show “In a Call” status)

  • Cisco Unified Personal Communicator (Hold/Resume handling for Passive calls)

New features and enhancements:

  • Show Call Manager during call, with menu support for both incoming and outgoing calls

  • Battery status shown for Speak 510 speakerphone (when connected via USB)

  • New Auto pairing parameter for LINK360 in Jabra Control Center

  • Various stability improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.11.3231
Release date: April 18, 2013

Details

  • Cisco Jabber 9.2

Improved integration for:

  • Skype (according to updated Skype guidelines)

  • IBM Sametime (Automatic plug-in activation for existing IBM SameTime users)

New products recognized by Jabra Control Center and Jabra Firmware Updater:

  • Jabra Pro 900, Value Pack 1

New features and enhancements:

  • Added battery meter icon for wireless Jabra products in Windows notification bar 

  • Added IVRS support on dial pad products for all SP drivers

  • Added Jabra Speak 510 voice prompt disable option

  • Added Jabra Motion auto reject mobile calls option

  • Various stability improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite


Release version: 2.10.3050
Release date: February 28, 2013

Details

  • NEC SP 350 with Jabra device call control

  • Presence integration for MS Lync, Skype and Cisco CUPC

New products recognized by Jabra Control Center and Jabra Firmware Updater:

  • Jabra Speak 510

  • Jabra Motion

New features and enhancements:

  • Various stability improvements

System requirements & Compatibility:

See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

 


Release version: 2.9.2778
Release date: October 18, 2012

Details

  • New Jabra Control Center features for Jabra BIZ 2400 USB and Jabra LINK 280 USB (Customize your USB controller “Soft Buttons”)

  • Improved SDK Integration 


Release version: 2.9.2525
Release date: October 08, 2012

Details

Integration for Avaya Aura Agent Desktop New Avaya Aura Agent Desktop driver give remote call control from Jabra USB device:

  • Accept incoming call

  • End call

  • Mute/unmute microphone

  • Place call on hold

  • Resume call on hold

New features and enhancements:

  • New Jabra Control Center features for Jabra BIZ 2400 USB and Jabra LINK 280 USB (Customize your USB controller “Soft Buttons”)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

R.W. Sanders