If your AirPods won't connect
If you need help connecting to your AirPods, learn what to do.
Connect to your iPhone, iPad, or iPod touch
Make sure that your iOS device has the latest version of iOS. Your device needs to have iOS 12.2 or later. If you have AirPods (1st generation), your device needs to have iOS 10 or later.
Open Control Center and make sure that Bluetooth is on.
Put both AirPods in the charging case and make sure that both AirPods are charging. Learn what to do if your AirPods or case won't charge.
Make sure to select your AirPods as your audio device.
Close the lid, wait 15 seconds, then open the lid. The status light should flash white, which means that your AirPods are ready to connect.
If your AirPods don't connect, press and hold the setup button on the back of the case. Hold the setup button until you see the status light flash white, then amber, and then flash white continuously.
Open the case—with your AirPods inside—and hold it next to your iPhone.
Follow the steps on your iOS device's screen.
Test your AirPods. If you still can't connect, reset your AirPods.
Connect to your Mac
If you're using AirPods (2nd generation), make sure that your Mac has macOS 10.14.4 or later. If you're using AirPods (1st generation), make sure that your Mac is using macOS Sierra or later.
Choose Apple menu > System Preferences > Bluetooth. If your Airpods appear in the list of devices* but they don't connect, remove your AirPods from the list:
Select your AirPods in the list of devices.
Click the X to the right of your AirPods.
Add your AirPods to the device list in Bluetooth preferences again:
Place both AirPods in the charging case.
Open the lid of your charging case near your Mac.
In the device list, select your Airpods and click Connect.
Test your AirPods. If you still can't connect, reset your AirPods.
* If your AirPods don't appear in Bluetooth preferences, set up your AirPods with your Mac.
Published Date: March 28, 2019
